Shipping policy

Shipping Policy

Sleek Wax (“we”, “us”, “our”) is committed to delivering your orders safely, securely, and on time. This Shipping Policy explains our practices, delivery timelines, and your rights as a customer when you place an order with us (“Services”).

By placing an order, you agree to the terms of this Shipping Policy.

1. Order Processing

1.1 Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Processing may take longer during peak seasons, holidays, or promotional periods.

1.2 Order Confirmation

  • After placing an order, you will receive an order confirmation email with details of your purchase.
  • Please verify your shipping address; incorrect details may delay delivery.

2. Shipping Methods & Delivery Time

2.1 Standard Shipping

  • Delivery within 3–7 business days for most locations in India.

2.2 Express Shipping (if available)

  • Delivery within 1–3 business days for eligible locations.

2.3 International Shipping

  • Shipping timelines vary depending on destination country and customs clearance.
  • Customers are responsible for any applicable customs duties or taxes.

2.4 Tracking

  • Once your order ships, a tracking number will be provided via email.
  • You can track your shipment on the courier’s website.

3. Shipping Charges

3.1 Domestic Shipping

  • Shipping charges are calculated at checkout based on weight, location, and shipping method.

3.2 Free Shipping

  • Free shipping may be offered on eligible orders, as stated on our website.

3.3 International Shipping

  • Shipping fees are displayed at checkout for each international order.

4. Delivery Issues

4.1 Lost or Damaged Packages

  • If your order is lost or damaged during shipping, contact us within 48 hours of delivery with photos or courier evidence.

4.2 Delayed Shipments

  • While we make every effort to deliver on time, delivery times are estimated and not guaranteed.
  • Delays due to force majeure, customs, or courier issues are not the responsibility of Sleek Wax.

4.3 Incorrect Address

  • Orders shipped to an incorrect address provided by the customer may incur additional shipping charges for reshipment.

5. Returns & Refunds Related to Shipping

  • For damaged or incorrect items, please refer to our Refund & Cancellation Policy.
  • Refunds or replacements for shipping-related issues will be processed after verification of the claim.

6. GDPR & DPDP Compliance

6.1 GDPR (EU/EEA Users)

  • Any personal data used for shipping (name, address, and contact details) is processed legally and securely.
  • EU/EEA users can exercise rights like access, correction, deletion, or objection by contacting Ecom@sleekwax.com.

6.2 India DPDP Act, 2023 (Indian Users)

  • Personal data collected for shipping is governed by the Digital Personal Data Protection Act.
  • Indian users have rights to access, correct, delete, and file grievances.
  • Grievance Officer: Ecom@sleekwax.com

7. Contact Us

For all shipping inquiries:
📧 Email: Ecom@sleekwax.com
📍 Address: Plot no 767, Rai Industrial Estate, Sonipat, HR, 131029, India

8. Updates to This Policy

  • We may update this Shipping Policy periodically.
  • The “Last Updated” date will always reflect the latest version.
  • Continued use of the Services constitutes acceptance of any changes.