Refund policy

Refund, Cancellation & Exchange Policy
Last Updated: December 6, 2025

Sleek Wax (“we”, “us”, “our”) is committed to ensuring quality in every product. This Refund, Cancellation & Exchange Policy explains your rights, our processes, and obligations regarding order cancellations, returns, exchanges, and refunds when using our services (“Services”).
By placing an order on our website, you agree to the terms of this policy.

1. Order Cancellations

1.1 Before Shipping

·         You may cancel your order within 24 hours of placing it if the order has not been processed or shipped.

·         To cancel, contact us at Ecom@sleekwax.com with your order number.

1.2 After Shipping

·         Orders that have already been shipped cannot be canceled. You may return them after delivery in accordance with our Returns Policy.

1.3 Cancellation Confirmation

·         All cancellations will be confirmed via email.

·         Refunds for canceled orders will be processed to the original payment method within 7–10 business days.

2. Returns

2.1 Eligibility

·         Returns are accepted only for unused, unopened products within 7 days of delivery.

·         Used or opened products—including wax products, strips, or applicators—are non-returnable due to hygiene and safety reasons.

2.2 How to Initiate a Return

Email Ecom@sleekwax.com with:

·         Your order number

·         Photo of the product

2.3 Damaged or Incorrect Items

·         Contact us within 48 hours of delivery with images of the product and packaging if items are damaged or incorrect.

2A. Exchange Policy

2A.1 Eligibility for Exchange

·         Exchanges are allowed only for unused and unopened products.

·         Products must be returned in original packaging with all seals intact.

·         Used or opened items cannot be exchanged due to hygiene and safety regulations.

2A.2 Exchange Window

·         You may request an exchange within 7 days of delivery.

2A.3 Exchange for Damaged or Wrong Items

·         If the delivered product is damaged, defective, or incorrect, we will exchange it at no additional cost.

·         You must notify us within 48 hours of delivery with photos of the item and packaging.

2A.4 How to Initiate an Exchange

Email Ecom@sleekwax.com with:

·         Order number

·         Reason for exchange

·         Clear photos of the product

2A.5 Exchange Process

·         Once the return is received and inspected, the replacement product will be shipped within 3–5 business days.

·         Exchanges are subject to product availability. If unavailable, you may choose a refund instead.

3. Refunds

3.1 Processing

·         Once your return is received and inspected, we will notify you of approval or rejection of your refund.

·         Approved refunds are processed within 7–10 business days via the original payment method.

3.2 Partial Refunds

·         Partial refunds may be granted if products are partially used, damaged, or do not meet return eligibility criteria.

4. Digital Personal Data Compliance

4.1 GDPR (For EU/EEA Users)

·         Data is processed based on contract necessity, legal obligation, consent, or legitimate interests.

·         Users have the right to access, correct, delete, restrict processing, object, and request data portability.

·         To exercise rights: Ecom@sleekwax.com

4.2 India DPDP Act, 2023 (For Indian Users)

·         Sleek Wax acts as Data Fiduciary for your personal data.

·         Rights include: access, correction, deletion, and grievance nomination.

·         Grievance Officer: Ecom@sleekwax.com

5. General Terms

5.1 Processing Times

·         Refunds may take 7–10 business days to reflect depending on payment provider policies.

5.2 Shipping Costs

·         Original shipping charges are non-refundable unless the return or exchange is due to our error.

5.3 Communication

·         All return, exchange, cancellation, and refund requests must be sent via email.

5.4 No Sale of Personal Data

·         We do not sell your personal information. All processing is strictly for fulfilling orders, legal compliance, or marketing (with consent).

6. Changes to Policy

·         We may update this Refund, Cancellation & Exchange Policy periodically.

·         The “Last Updated” date will reflect the latest version.

·         Continued use of the Services constitutes acceptance of any changes.

Contact Us

📧 Email: Ecom@sleekwax.com
📍 Address: 767, Rai Industrial Estate, Sonipat, HR, 131029, India