Privacy policy

Sleek Wax Privacy Policy

Last Updated: December 6, 2025

This Privacy Policy (“Policy”) explains how Sleek Wax (“we”, “us”, “our”) collects, processes, stores, and protects your personal information when you access or use our website, store, or related services (collectively, “Services”). This Policy also explains your rights under applicable laws, including the General Data Protection Regulation (GDPR, EU/EEA) and the Digital Personal Data Protection Act, 2023 (DPDP Act, India).

By using our Services, you acknowledge and agree to the practices described herein.

1. Personal Information We Collect

We may collect the following categories of personal information, including inferred information, depending on your interaction with our Services:

  1. Contact Information: Name, email, phone, billing and shipping addresses.
  2. Financial Information: Credit/debit card details, payment confirmations, and transaction data.
  3. Account Information: Username, password, preferences, and security settings.
  4. Transaction Information: Products viewed, added to cart, purchased, returned, exchanged, or cancelled.
  5. Device & Technical Information: IP address, browser, device identifiers, cookies, network data.
  6. Communications: Messages sent to customer support or via other communication channels.
  7. Usage Information: Interaction with Services, browsing patterns, analytics data.

2. Sources of Personal Information

We may collect data from:

  • Directly from you (account creation, checkout, inquiries, support requests)
  • Automatically through cookies, tracking technologies, and analytics
  • Shopify, our hosting and payment provider
  • Service providers, marketing partners, or other third parties
  • Business partners and affiliates

3. Purposes of Processing

We process your personal information for the following purposes:

A. Service Provision

  • Process orders, payments, refunds, returns, and exchanges
  • Deliver products and manage your account
  • Customize and enhance your shopping experience
  • Send service-related notifications and updates

B. Marketing and Advertising

  • Send promotional emails or messages (you may opt-out at any time)
  • Display targeted ads based on your activity on our Services

C. Security and Fraud Prevention

  • Detect, prevent, or respond to fraudulent or illegal activity
  • Secure the integrity of our Services and payment systems

D. Legal Compliance

  • Comply with tax, accounting, and regulatory obligations
  • Respond to valid legal requests from courts or law enforcement

4. Disclosure of Personal Information

We may share your information with:

  • Shopify: Hosting, payments, analytics
  • Service Providers: Shipping, marketing, IT, data management
  • Business Partners: Advertising networks, with your consent
  • Authorities: As legally required
  • Corporate Transactions: Merger, acquisition, or restructuring

We do not sell your personal information.

5. GDPR Compliance (For EU/EEA Users)

Legal Bases for Processing

  • Contract necessity (orders, shipping, payment)
  • Legal obligation (tax, accounting, regulatory compliance)
  • Legitimate interests (service improvement, fraud prevention)
  • Consent (marketing communications, cookies)

You’re GDPR Rights

  • Access and obtain a copy of your personal data
  • Request correction of inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • File a complaint with your local Data Protection Authority

Exercise rights by contacting: Ecom@sleekwax.com

6. DPDP Act 2023 Compliance (For Indian Users)

Role of Sleek Wax

  • Sleek Wax acts as the Data Fiduciary under the DPDP Act.

You’re DPDP Rights

  • Access your personal data
  • Request correction or deletion
  • Nominate a representative to act on your behalf
  • Lodge a grievance or complaint

Grievance Officer: Ecom@sleekwax.com

7. Cookies & Tracking

  • Improve website performance
  • Remember preferences and login sessions
  • Track analytics and advertising performance
  • Users can disable cookies via browser settings

8. Data Security & Retention

  • We implement reasonable technical and organizational measures
  • No system is completely secure; transmit sensitive info cautiously
  • Retention period depends on:
    • Active account status
    • Completion of transactions or services
    • Legal obligations (tax, regulatory, contractual)

9. Children’s Data

  • Our Services are not intended for children under 18
  • If data is collected inadvertently, contact us for deletion

10. International Transfers

  • Your data may be processed or stored outside your country
  • GDPR-compliant safeguards (e.g., Standard Contractual Clauses) are applied for EU transfers

11. Third-Party Links

  • We are not responsible for third-party websites’ privacy practices
  • Review their policies before providing personal information

12. User Rights & Contact

  • For all privacy requests (access, correction, deletion, complaints):
    Email: Ecom@sleekwax.com
  • We respond within timelines required by GDPR and DPDP Act

13. Updates to This Policy

  • Policy may be updated to reflect legal, operational, or technological changes
  • “Last Updated” date reflects the latest version